Privacy Policy

Introduction

RadiatorRepairHub ("we," "our," "us," or "Company") operates the website https://radiatorrepairhub.com (the "Service"), which provides a directory of radiator repair businesses. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our Service, you consent to the data practices described in this policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

Information We Collect

Personal Information You Provide

• • Contact Information: Name, email address, phone number, and mailing address when you contact us through forms, email, or phone.
• • Business Information: If you're a business owner requesting to be listed, we may collect business name, address, contact details, business description, hours of operation, and services offered.
• • Communication Records: Content of messages, emails, or other communications you send to us.
• • Feedback and Reviews: Any reviews, ratings, or feedback you choose to submit about listed businesses.
• • Account Information: If we implement user accounts in the future, username, password, and profile information.

Information Automatically Collected

• • Usage Data: Pages visited, time spent on pages, search queries, click patterns, and navigation paths.
• • Device Information: Public IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers. Public IP address is the IP address of the device you are using to access the website. It is not your private IP address.
• • Location Data: General location information based on Public IP address (city/state level, not precise location).
• • Referral Information: The website or search engine that referred you to our site.
• • Session Information: Date and time of visits, session duration, and pages accessed during each session.

Cookies and Tracking Technologies

• • Analytics Cookies: Help us understand how visitors use our site (Google Analytics).

How We Use Your Information

We use the collected information for the following purposes:

Primary Uses

• • Service Operation: Maintain and operate our directory service.
• • Communication: Respond to inquiries, support requests, and feedback.
• • Directory Management: Add, update, or remove business listings.
• • User Experience: Improve website functionality and user interface.
• • Search Functionality: Provide relevant search results based on location and preferences.

Analytics and Improvement

• • Website Analytics: Analyze usage patterns, popular searches, and user behavior.
• • Performance Monitoring: Identify and fix technical issues.
• • Content Optimization: Improve the relevance and usefulness of our directory.
• • Feature Development: Develop new features based on user needs and behavior.

Legal and Security

• • Compliance: Meet legal obligations and regulatory requirements.
• • Security: Protect against fraud, abuse, and security threats.
• • Legal Proceedings: Respond to legal requests, court orders, or law enforcement.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• • Web hosting and cloud storage
• • Analytics and performance monitoring
• • Email communication services
• • Customer support platforms
• • Security and fraud prevention

These providers are contractually bound to protect your information and use it only for specified services.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information when required by law, including:

• • Compliance with subpoenas, court orders, or legal processes
• • Protection of our rights, property, or safety
• • Protection of users' rights, property, or safety
• • Investigation of fraud or security issues
• • Enforcement of our terms of service

Consent

We may share information with your explicit consent or at your direction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• • Encryption: SSL/TLS encryption for data transmission.
• • Access Controls: Access controls are used to restrict access to your personal information to only those who need to know it to perform their job functions.
• • Regular Updates: Keep security software and systems up to date.
• • Monitoring: Regular monitoring for security threats and vulnerabilities.
• • Incident Response: Procedures for responding to data breaches or security incidents.

However, no internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• • Contact Inquiries: Retained for up to 3 years after resolution.
• • Business Listings: Retained while the business remains listed and for 1 year after removal.
• • Usage Analytics: Aggregated data may be retained indefinitely; individual data retained for up to 2 years.
• • Legal Requirements: Some information may be retained longer to comply with legal obligations.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability:

• • Request access to personal information we hold about you
• • Request a copy of your personal information in a portable format

Correction and Updates:

• • Request correction of inaccurate or incomplete personal information
• • Update your contact information or preferences

Deletion:

• • Request deletion of your personal information, subject to legal requirements
• • Request removal of reviews or feedback you've submitted

Objection and Restriction:

• • Object to certain uses of your personal information

Withdraw Consent:

• • Withdraw consent for data processing where consent is the legal basis

To exercise these rights, contact us at RadiatorRepairHub@gmail.com. We will respond to your request within 30 days.

Children's Privacy

Our Service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Third-Party Links and Services

Our directory contains links to third-party websites and businesses. This Privacy Policy does not apply to those third-party sites or services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

If you are located outside the United States, please note that we may transfer your information to and process it in the United States, where our servers are located and our service providers operate. By using our Service, you consent to such transfers.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• • Right to Know: What personal information we collect, use, disclose, and sell.
• • Right to Delete: Request deletion of personal information.
• • Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information).
• • Right to Non-Discrimination: Not be discriminated against for exercising privacy rights.

To exercise these rights, contact us at RadiatorRepairHub@gmail.com. We will respond to your request within 30 days.

European Union Users (GDPR)

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including those listed in the "Your Privacy Rights" section above. Our lawful bases for processing your information include:

• • Consent: When you provide explicit consent.
• • Contract: When necessary for providing our services.
• • Legitimate Interest: For analytics, security, and service improvement.
• • Legal Obligation: When required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• • Update the "Last Updated" date at the top of this policy
• • Notify users of material changes via email (if we have your email address) or prominent website notice
• • For significant changes, provide 30 days' notice before the changes take effect

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: RadiatorRepairHub@gmail.com

We will try to respond to inquiries within 30 days of receipt.