Privacy Policy

Introduction

RadiatorRepairHub ("we," "our," "us," or "Company") operates the website https://radiatorrepairhub.com (the "Service"), which provides a directory of radiator repair businesses, related educational content, and Tools & Supplies product recommendations. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our Service, you consent to the data practices described in this policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

Information We Collect

Personal Information You Provide

• • General Contact Form Submissions: When you use our site Contact form, we collect your name, email address, optional phone number, inquiry subject, and message. We store submissions in our database, verify your email address, send you a confirmation email, and notify our team through Resend.
• • Get Listed Submissions: When you use the Get Listed form, we collect your business name, email address, optional phone number, Google Maps or Google Business Profile link, and optional notes. We store submissions in our database, verify your email address, send you a confirmation email, and notify our team through Resend so we can review and create your listing.
• • Quick Contact Submissions: When you use Quick Contact on a claimed business listing, we collect your name, email address, optional phone number, the type of inquiry (Need Service or Questions), and the business you selected. For Need Service, we also collect issue type, urgency preference, optional vehicle model, and optional additional details. For Questions, we collect your message instead of issue, urgency, and vehicle. We store this information in our database, verify your email address, send you a status email, and may review the message before forwarding it to the listed business.
• • Contact Information: Name, email address, and phone number when you contact us directly by email, phone, or SMS outside of our online forms. If you voluntarily include a mailing address in that communication, we may retain it as part of the correspondence.
• • Business Information: If you're a business owner requesting to be listed or updating a claimed listing, we may collect business name, Google listing link, phone number, email address, website, hours, services, photos, and related information needed to create or update a directory listing. When you change a listing phone number or email through your account, we may verify those values before saving them.
• • Listing Photos: When you upload shop photos to a claimed listing, we collect the image files you submit and related records such as which listing they belong to, primary-photo status, and whether a photo is hidden or visible. Image files are stored and delivered through Cloudflare Images. Photo records (identifiers and visibility flags) are stored in our database. Extra photos beyond the claimed allotment may stay stored but hidden from public view if a Featured subscription ends.
• • Business Claim Information: When you claim a listing, we collect the business you selected, the verification method you chose, the listing email or phone number used for verification, verification codes and related claim-request records, and the email and password you create for your account. For email claims we send a verification code to the address on file for that listing. For phone claims we place an automated call using a prerecorded or artificial voice to the phone number on that listing through Twilio that reads a one-time code, and we record your consent to that call, including the consent language version shown to you, the date and time, your IP address, your browser user-agent, the method (start or resend), and the destination phone number at the time of the request. We keep those consent records so we can show that an authorized representative requested each call.
• • Listing Activity Stats: When visitors view directory listings, we record aggregated activity such as listing impressions, listing clicks, business page views, contact clicks (phone, directions, website, and email), and directory search activity. Claimed owners can see basic analytics for their own listings in the dashboard (page views and impressions, plus impressions by source). Featured listings unlock full analytics, including listing clicks, CTR, average position, contact clicks, and clicks by source. Featured listings also unlock competitor insights, which show aggregated directory activity (impressions, listing clicks, CTR, and average position) for other public listings in the same city so owners can benchmark their own performance. Competitor insights cover directory activity only, never a shop's private account or contact details, and are withheld in cities with too few listings. We may also show directory-wide aggregated totals (for example visitors, listing views, lead actions such as phone, directions, website, and email clicks, or searches over a recent period) on public marketing pages such as Featured listing pricing and Get Listed. These stats are not live and can take a few minutes to appear. We do not use this data to identify a visitor to the shop owner.
• • Weekly Activity Reports: We may email a weekly activity report summarizing the last 7 days of listing stats. Unclaimed listings with recent activity may receive impressions, page views, a note when someone clicked the phone button (without an exact count), and a claim offer, sent to the listing contact email when one is on file. Claimed owners receive dashboard-tier stats (basic for claimed; full metrics for Featured, including exact phone and other contact-click counts when applicable). For claimed listings we send to an optional notification email if set, otherwise the account email, otherwise the listing contact email. Claimed owners can set or clear a notification email, turn weekly reports off, or turn them back on in account Settings → Notifications. Weekly reports and claim-related listing emails (invites and follow-ups) include an unsubscribe link (and one-click unsubscribe where supported by the email client). Unsubscribing stores a suppression so we stop sending those listing emails to that address for that listing. Turning weekly reports off in Settings also stops weekly reports; customer Quick Contact messages are not blocked by unsubscribe.
• • Review Request Emails: When a Featured or Partner shop owner emails a Google review link from the dashboard, we collect the customer name, email address, and message the owner enters, the shop, the review link, whether the send succeeded or failed, and the time. We send that email through Resend on behalf of the shop, from a RadiatorRepairHub address with the shop name shown. If the listing has an email address, replies go to that address. The email includes a Google review link, a line stating it was sent by RadiatorRepairHub, and an unsubscribe link the owner cannot remove. We do not track whether the email is opened or whether the review link is clicked. Unsubscribing stores a suppression for that shop and that address only, and we will not send that address another review email for that shop. An address already suppressed for that shop, including from listing-email unsubscribe, is also blocked. Other shops are not affected. Featured shops can send up to 20 successful review emails a month, and no shop can send more than 2 successful review emails to the same address in that month. The month follows the shop's time zone. Failed sends do not count.
• • Listing Report (Report Info) Submissions: When you use Report Info on a business listing, we collect your name (optional), email address, report reason, details you provide, the business you selected, and (when reporting wrong claim contact info) any suggested phone number or email you submit so we can review and update listing contact details.
• • Email Listing (Save) Requests: When you use Save on a business listing to email yourself that shop, we collect your email address, optional name, and the business you selected. We verify that the email appears deliverable, send you a one-time transactional email with the listing details and link through Resend, and temporarily store a rate-limit record (email address and business identifier) in Redis (or an equivalent cache) with about a 24-hour TTL so the same address cannot request another email for the same listing within about 24 hours. We do not create a favorites account from this request, we do not store a Save favorites list in our database, we do not email the listed business because of this feature, and we do not use this email for marketing.
• • Site Feedback Survey: After you successfully submit a Contact, Get Listed, Quick Contact, or Report Info form, we may show an optional short survey. If you choose to respond, we collect how you found RadiatorRepairHub, whether you found what you were looking for, any optional free-text feedback you provide, the form type that triggered the survey, and (when applicable) the related business listing identifier. We do not require your name or email address for the survey itself. Survey answers are stored in our database.
• • Communication Records: Content of messages, emails, or other communications you send to us, including general contact form messages, Quick Contact inquiry details, claim-related emails, listing report details, email-yourself listing save requests, and optional site feedback survey comments.
• • Directory Ratings and Reviews: Listings may display aggregated ratings and review counts sourced from third-party public sources such as Google. We do not operate an on-site form for submitting reviews of listed businesses. Optional site feedback survey responses about RadiatorRepairHub are collected separately as described above.
• • Account Information: Email address, password (stored in hashed form), and account profile details for business owners who create an account through the claim process, through Partner Checkout, or by signing in to manage claimed listings. We may also store which businesses your account owns or manages, the phone number entered during Partner Checkout (stored on the account, not as the public listing phone), an optional per-listing notification email for RadiatorRepairHub reports, a weekly activity report preference (on or off), email suppression records when you unsubscribe from listing emails (weekly reports and claim-related outreach) or when a customer unsubscribes from review emails for one shop, and a Stripe customer identifier if you start Featured or Partner checkout. If you unclaim a listing or delete your account, we clear ownership links for affected listings and cancel any related Featured or Partner subscription as described in our Terms of Service.
• • Featured Listing Billing Information: When you purchase or manage a Featured listing upgrade, payment card and billing details are collected and processed by Stripe on Stripe-hosted Checkout and Customer Portal pages. We do not store your full payment card number on our servers. We may store subscription-related records such as Stripe customer ID, subscription ID, price ID, subscription status, current period end, cancel-at-period-end or cancel-at scheduling flags, and the business listing associated with the subscription so we can apply or remove Featured status and show billing status in your account Settings. Stripe may also calculate applicable taxes at checkout. If you enter a promotion or discount code at Checkout, Stripe processes that code under its coupon rules; we may receive related discount or invoice details in Stripe webhook events. We may receive Stripe webhook events about checkout and subscription status changes to keep Featured placement in sync. Starting Featured checkout or managing a subscription is also subject to our Terms of Service.
• • Partner Listing Billing Information: When you complete a Partner Checkout link we send for a specific listing, Stripe collects the email address and phone number you enter, plus payment card and billing details, on Stripe-hosted Checkout. We do not store your full payment card number on our servers. We use the checkout email to create an owner account or to attach the listing to an existing account, store the checkout phone number on that account, and claim the listing if it is still unclaimed. We may store the same kinds of subscription records described for Featured so we can apply or remove Partner status (which also includes Featured placement) and show billing status in account Settings. We may email you a password-setup or sign-in message after payment, and we may email our team when a Partner purchase is completed. We may receive Stripe webhook events about checkout and subscription status changes. Starting Partner checkout or managing a subscription is also subject to our Terms of Service.

Information Automatically Collected

• • Usage Data: Pages visited, time spent on pages, search queries, click patterns (including clicks on affiliate product links and Share actions on business listing pages), and navigation paths. When you use Share, sharing runs in your browser (native share sheet or copy link); we do not collect share recipients. We may record a product-analytics event such as that Share was used, whether it was native share or copy link, and the business identifier. We may also show related blog articles on listing pages based on category or topic matching; that does not require additional personal information from you.
• • Device Information: Public IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers. Public IP address is the IP address of the device you are using to access the website. It is not your private IP address.
• • Location Data: General location information based on Public IP address (city/state level, not precise location).
• • Referral Information: The website or search engine that referred you to our site.
• • Session Information: Date and time of visits, session duration, and pages accessed during each session.

Cookies and Tracking Technologies

• • Analytics Cookies: Help us understand how visitors use our site. We use Google Analytics and PostHog to collect usage data such as pages visited, session duration, navigation patterns, and product-interaction events (including business claims, listing updates such as shop photos, Featured listing checkout and billing actions, email-yourself listing Save submissions and failures, Share actions on listing pages, and affiliate product clicks).
• • Advertising Cookies: Mediavine may set cookies or use similar technologies to serve and measure display ads on pages where Mediavine ads appear.
• • Security and Performance Cookies: Cloudflare may set cookies and use similar technologies to deliver content securely, protect against malicious traffic, and improve site performance. Our API also uses Arcjet for bot detection and rate limiting, which processes request IP addresses and related request metadata.
• • Affiliate Link Tracking: When you click an Amazon Associate or other affiliate product link on our Shop page, blog posts, or business listing pages, we may record an analytics event (for example, which product was clicked). Amazon or other retailers may also set their own cookies when you leave our site; those practices are governed by their privacy policies.
• • Local Storage: Analytics tools may store identifiers in your browser's local storage to recognize returning visitors and maintain session continuity. We also store a small local record (`rrh_feedback_survey`) with a timestamp and whether you submitted or skipped our optional post-submit feedback survey, so we can avoid re-prompting too often (longer after a completed survey than after a skip).

Third-Party Services

We use the following third-party services to operate, secure, and improve our website. These providers may collect and process information about your visit as described below. We do not control how these third parties use your data; please review their privacy policies for more information.

Google Analytics

• • Provider: Google LLC
• • Purpose: Website traffic analysis, page views, user demographics (aggregated), and referral sources.
• • Data Collected: IP address (may be anonymized), browser type, device type, pages visited, time on site, and referral URLs.
• • Privacy Policy: https://policies.google.com/privacy

PostHog

• • Provider: PostHog Inc.
• • Purpose: Product analytics, page view tracking, and understanding how users interact with our site (including search, forms, business claims, listing updates such as shop photos, Featured listing checkout and billing actions, email-yourself listing Save submissions and failures, Share actions on listing pages, and affiliate product clicks).
• • Data Collected: Page URLs, referrer, browser and device information, session identifiers, and interaction events (for example claim funnel steps, owner listing updates including photos, Featured checkout started/completed/canceled, billing portal opens, Featured CTA clicks, listing Save submissions/failures, and Share actions such as native share vs copy link). Business identifiers such as listing ID, slug, or name may be included with those events when relevant. PostHog is configured to create user profiles only for identified users. We do not currently enable PostHog session recording on our site.
• • Privacy Policy: https://posthog.com/privacy

Cloudflare

• • Provider: Cloudflare, Inc.
• • Purpose: Content delivery (CDN), storage and delivery of directory and owner-uploaded listing photos, DNS resolution, DDoS protection, bot mitigation, and web application security.
• • Data Collected: IP address, request headers, browser type, pages requested, security-related logs, and listing photo files uploaded by claimed business owners. Cloudflare may process this data to filter malicious traffic and deliver content efficiently.
• • Privacy Policy: https://www.cloudflare.com/privacypolicy/

Arcjet

• • Provider: Arcjet Labs, Inc.
• • Purpose: Protect our API from bots, abuse, and excessive request volume through bot detection, shielding, and rate limiting.
• • Data Collected: Request IP address, request headers, and related request metadata needed to make security decisions. Request bodies are not sent to Arcjet for analysis under our current configuration.
• • Privacy Policy: https://docs.arcjet.com/privacy/

Resend

• • Provider: Resend, Inc.
• • Purpose: Send transactional emails, including general Contact and Get Listed confirmations and admin notifications, Quick Contact acknowledgments and status updates, forwarding inquiries to listed businesses, business claim verification emails and codes, listing-live notices, weekly listing activity digest emails, review request emails sent on behalf of a shop, email-yourself listing save messages, and internal admin notifications for listing reports, completed claims, and Featured or Partner listing purchases.
• • Data Collected: Name, email address, phone number, inquiry subject, Google listing links, vehicle information, issue details, urgency, message content, claim verification details, listing request details, listing report details, email-yourself listing save details (recipient email, optional name, and listing link), optional owner/employee notification emails for weekly reports, aggregated listing activity used in weekly digest emails, unsubscribe requests, customer name, email, and message for review request emails, and Featured or Partner purchase notification details (such as business name, owner email, listing link, and Stripe subscription identifiers), plus Partner password-setup or sign-in emails, needed to process and deliver those emails.
• • Privacy Policy: https://resend.com/legal/privacy-policy

Supabase

• • Provider: Supabase, Inc.
• • Purpose: Database hosting, authentication, and backend data storage for our directory, Contact and Get Listed submissions, Quick Contact messages, user accounts, business claim requests, listing photo records, Featured and Partner listing subscription records, weekly activity report preferences and delivery records, listing reports, optional site feedback survey responses, and related operational records.
• • Data Collected: Contact and Get Listed submission data; Quick Contact submission data; account credentials and ownership links; claim-request records; listing photo records (image identifiers, primary/hidden/visibility flags, and linked business IDs; image files themselves are stored with Cloudflare Images); Featured and Partner subscription records (including Stripe identifiers, status, period end, cancel scheduling flags, checkout phone when collected for Partner, and linked business/owner IDs); optional notification emails and weekly digest preferences on claimed listings; review request records (customer name, email, message, review link, send status, and time) when an owner emails a review link; email suppression records for weekly report unsubscribes and for review-request unsubscribes for one shop; digest delivery/history records used to avoid duplicate weekly sends; listing report data (including reporter contact details and suggested corrections); site feedback survey answers (how you found us, whether you found what you were looking for, optional comments, form type, and related business identifiers when applicable); associated business identifiers; and operational metadata such as timestamps and processing status.
• • Privacy Policy: https://supabase.com/privacy

Twilio

• • Provider: Twilio Inc.
• • Purpose: Place automated verification calls (using a prerecorded or artificial voice) that read a one-time code when a business owner chooses phone verification to claim a listing, generate and check those one-time codes, and check whether a listing phone number can receive a verification call before we place it.
• • Data Collected: The listing phone number we call, the one-time verification code Twilio generates and validates, call and verification status and timestamps, and phone number intelligence such as line type and validity.
• • Privacy Policy: https://www.twilio.com/en-us/legal/privacy

Abstract API

• • Provider: Abstract API, Inc.
• • Purpose: Verify that email addresses submitted through Contact, Get Listed, Quick Contact, listing reports, and email-yourself listing save requests appear deliverable before we accept and process the submission. When a claimed business owner updates listing contact details, we may also verify a changed email address (Email Reputation) and a changed phone number (Phone Intelligence).
• • Data Collected: The email address you submit on Contact, Get Listed, Quick Contact, listing report, or email-yourself listing save forms, and any email address or phone number a claimed owner submits when updating listing contact information.
• • Privacy Policy: https://www.abstractapi.com/legal/privacy-policy

Amazon (Amazon Associates)

• • Provider: Amazon.com, Inc. and its affiliates
• • Purpose: As an Amazon Associate, we may earn from qualifying purchases when you click product links on our Shop page, blog posts, home page, FAQ, or business listing pages and complete a purchase on Amazon. Product pages on our site include affiliate disclosures.
• • Data Collected: We may record analytics events when you click an affiliate product link. Amazon may collect information about your visit and purchases under its own privacy policy once you leave our site. We do not receive your Amazon account credentials or full order details from Amazon for these referrals.
• • Privacy Policy: https://www.amazon.com/gp/help/customer/display.html?nodeId=468496

Stripe

• • Provider: Stripe, Inc. and its affiliates
• • Purpose: Process payments and subscriptions for optional Featured listing upgrades and Partner listing plans, including Checkout, invoices, tax calculation where enabled, promotion or discount codes where offered, phone number collection on Partner Checkout, and the customer billing portal used to manage or cancel subscriptions. Stripe also sends us webhook events so we can sync subscription status and Featured or Partner placement.
• • Data Collected: Payment method details, billing name and address, email, phone number when Partner Checkout collects it, tax-related information, and subscription metadata as collected by Stripe. We receive and store Stripe identifiers and subscription status events (for example customer ID, subscription ID, status, period end, and cancel scheduling) so we can apply or remove Featured or Partner placement on the associated listing. Full card numbers are handled by Stripe, not stored in our databases.
• • Privacy Policy: https://stripe.com/privacy

Mediavine

• • Provider: Mediavine, Inc.
• • Purpose: Display advertising and ad measurement on pages where Mediavine serves ads.
• • Data Collected: May include IP address, cookies or similar device identifiers, page URLs, and approximate location used to serve and measure ads. Ad personalization and any data Mediavine or its advertising partners collect are governed by their policies.
• • Privacy Policy: https://www.mediavine.com/privacy-policy/

Redis

• • Provider: Infrastructure caching we operate (Redis or an equivalent cache service).
• • Purpose: Cache directory and API data for performance, and store short-lived rate-limit / cooldown keys (including email-yourself listing Save cooldowns keyed by email address and business identifier).
• • Data Collected: Cached response data and short-lived operational keys. Save cooldown keys may include an email address and business identifier and expire automatically after about 24 hours.

How We Use Your Information

We use the collected information for the following purposes:

Primary Uses

• • Service Operation: Maintain and operate our directory service.
• • Communication: Respond to inquiries, support requests, and feedback submitted through our contact forms or direct communications, and send transactional emails you request such as emailing yourself a business listing link.
• • Product Improvement: Review voluntary site feedback survey responses to understand how people discover RadiatorRepairHub, whether they found what they needed, and how we can improve the directory and form experience.
• • Inquiry Facilitation: Review, process, and forward Quick Contact messages to listed businesses when appropriate.
• • Business Claims: Verify listing email or phone access, place consented automated verification calls, complete ownership claims, create and authenticate business owner accounts, process self-serve unclaims, and help resolve claim eligibility issues.
• • Listing Reports: Review Report Info submissions, update incorrect listing or claim contact information when appropriate, and investigate inappropriate or misleading listing content.
• • Directory Management: Add, update, or remove business listings.
• • Account Management: Allow claimed business owners to sign in, manage listing information (including shop photos), unclaim listings, view basic listing analytics (and full analytics with Featured), manage notification email and weekly activity report preferences, view subscription status, open the Stripe billing portal, delete their account, and maintain their accounts.
• • Weekly Activity Reports: Send optional weekly emails with aggregated listing activity to listing contact emails (for eligible unclaimed listings) or to claimed owners using the notification, account, or listing email as described above; send claim invites and follow-ups to eligible listing contacts; honor unsubscribe and in-account opt-out preferences for those listing emails (not Quick Contact); and keep limited delivery and suppression records so we do not re-send unwanted messages.
• • Review Request Emails: Send a review email on behalf of a Featured or Partner shop when the owner submits a customer name, email, and message; include a Google review link, a RadiatorRepairHub disclosure, and an unsubscribe link; store the send so the owner can see it in the dashboard; enforce the monthly shop limit and the two-email limit per address; and block further review emails to an address that is suppressed for that shop.
• • Featured Listing Billing: Process optional paid Featured upgrades through Stripe (including promotion or discount codes where offered), apply or remove Featured placement based on subscription status (including canceling Featured when a listing is unclaimed or an account is deleted), show billing status in account Settings, confirm checkout status after payment using Stripe session details, and send internal admin notifications when a Featured subscription is purchased.
• • Partner Listing Billing: Process optional paid Partner plans through a Stripe Checkout link we send, collect the checkout email and phone, create or reuse an owner account, claim the listing when it is still unclaimed, apply or remove Partner and included Featured placement based on subscription status (including canceling the subscription immediately when the listing is unclaimed or the account is deleted), show billing status in account Settings, and send the owner and our team email after a completed purchase.
• • Affiliate Recommendations: Display Tools & Supplies and related product recommendations, measure affiliate link clicks, and participate in the Amazon Associates program.
• • User Experience: Improve website functionality and user interface.
• • Search Functionality: Provide relevant search and browse results based on location and preferences, including browsing by state, city, postal code, and service category combinations (such as category × state and category × city pages).

Analytics and Improvement

• • Website Analytics: Analyze usage patterns, popular searches, and user behavior through Google Analytics and PostHog.
• • Performance Monitoring: Identify and fix technical issues, and protect the site and API from abuse through Cloudflare and Arcjet security services.
• • Content Optimization: Improve the relevance and usefulness of our directory.
• • Feature Development: Develop new features based on user needs and behavior.

Legal and Security

• • Compliance: Meet legal obligations and regulatory requirements.
• • Security: Protect against fraud, abuse, and security threats, including verifying email addresses submitted through Contact, Get Listed, Quick Contact, listing reports, and email-yourself listing saves; limiting repeated listing-save emails for the same address and listing; verifying changed listing phone numbers or emails on claimed listings; and reviewing disputed or fraudulent business claims.
• • Legal Proceedings: Respond to legal requests, court orders, or law enforcement.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with third-party service providers who assist us in:

• • Web hosting, application infrastructure, and database storage (Supabase, Vercel)
• • Content delivery, DNS, images, and edge security (Cloudflare)
• • Caching and short-lived rate-limit / cooldown records (Redis)
• • API bot protection and rate limiting (Arcjet)
• • Website analytics (Google Analytics, PostHog)
• • Display advertising (Mediavine)
• • Transactional email delivery (Resend)
• • Email and phone verification (Abstract API)
• • Automated verification calls and phone number checks for business claims (Twilio)
• • Payment and subscription processing for Featured and Partner listings (Stripe)
• • Affiliate product referrals (Amazon Associates)
• • Security and fraud prevention

These providers are contractually bound to protect your information and use it only for specified services.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information when required by law, including:

• • Compliance with subpoenas, court orders, or legal processes
• • Protection of our rights, property, or safety
• • Protection of users' rights, property, or safety
• • Investigation of fraud or security issues
• • Enforcement of our terms of service

Consent

We may share information with your explicit consent or at your direction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• • Encryption: SSL/TLS encryption for data transmission.
• • Access Controls: Access controls are used to restrict access to your personal information to only those who need to know it to perform their job functions.
• • Regular Updates: Keep security software and systems up to date.
• • Monitoring: Regular monitoring for security threats and vulnerabilities.
• • Incident Response: Procedures for responding to data breaches or security incidents.

However, no internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• • Contact Inquiries: General Contact, Get Listed, and Quick Contact submissions are retained for up to 3 years after resolution or last related activity.
• • Business Claims: Claim-request records and related verification metadata are retained for up to 3 years after the claim is completed, expired, failed, cancelled, or otherwise closed. Consent records for automated verification calls are retained for the same period so we can evidence that each call was requested.
• • Listing Reports: Report Info submissions are retained for up to 3 years after resolution or last related activity.
• • Site Feedback Surveys: Optional post-submit survey responses are retained for up to 2 years for product improvement, after which they may be deleted or aggregated.
• • Email Listing Save Cooldowns: Rate-limit keys (email address and business identifier) stored in Redis or an equivalent cache expire automatically after about 24 hours. We do not retain a long-term Save request history or favorites list in our database.
• • Account Information: Account credentials and ownership records are retained while your account remains active. If you delete your account, we remove or anonymize account credentials and clear ownership links on affected listings, except where we must retain limited records for security, dispute resolution, tax, accounting, or legal obligations. Deleting your account cancels any active Featured or Partner subscription in Stripe; related billing records we store may still be retained as described under Featured and Partner Listing Billing Records.
• • Weekly Activity Report Preferences: Optional notification emails and weekly report on/off preferences are retained while the related listing or account relationship remains active and may be cleared or updated when you change Settings or unclaim a listing. Email suppression records from unsubscribe requests are retained while needed to honor the opt-out (typically while the listing remains in our directory, or, for weekly reports, until the owner turns reports back on). A review-email unsubscribe is not cleared by turning weekly reports back on. Review request records are retained while the listing remains in our directory so the owner can see past sends and so we can enforce send limits. Digest delivery/history records used to prevent duplicate weekly sends are retained for operational purposes for up to 2 years, then deleted or aggregated.
• • Featured and Partner Listing Billing Records: Subscription records linked to Featured upgrades and Partner plans (including Stripe identifiers, checkout email and phone where collected, and status history we store) are retained while the subscription is active and for up to 7 years after it ends, or longer if required for tax, accounting, chargeback, or legal obligations. This may include records that remain after you unclaim a listing or delete your account. Payment card details are retained by Stripe under Stripe's policies, not in our card vault.
• • Listing Photos: Owner-uploaded listing photos and related image records are retained while the listing remains published, including after Featured ends (extras beyond the claimed allotment may be hidden from public view). If you delete a photo, we remove it from our image host and related records, subject to short-term backups. Remaining photos follow Business Listings retention after a listing is removed.
• • Business Listings: Retained while the business remains listed and for 1 year after removal.
• • Usage Analytics: Aggregated data may be retained indefinitely; individual data retained for up to 2 years.
• • Legal Requirements: Some information may be retained longer to comply with legal obligations.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability:

• • Request access to personal information we hold about you
• • Request a copy of your personal information in a portable format

Correction and Updates:

• • Request correction of inaccurate or incomplete personal information
• • Update your contact information or preferences

Deletion:

• • Request deletion of your personal information, subject to legal requirements
• • Request deletion of optional site feedback survey responses you submitted

Objection and Restriction:

• • Object to certain uses of your personal information
• • Limit analytics tracking and personalized advertising through your browser's privacy settings, cookie controls, or blocking extensions
• • Unsubscribe from listing emails (weekly reports, claim invites, and follow-ups) using the link in those emails, or (for claimed listings you own) turn weekly reports off in Settings → Notifications. Quick Contact messages are not stopped by unsubscribe.
• • Unsubscribe from review emails for one shop using the link in that email. That stop applies only to that shop and that address.

Withdraw Consent:

• • Withdraw consent for data processing where consent is the legal basis

To exercise these rights, contact us at team@radiatorrepairhub.com (email, phone, or SMS — see Contact Information below). We will respond to your request within 30 days.

Children's Privacy

Our Service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Third-Party Links and Services

Our directory, blog, and Shop pages contain links to third-party websites, businesses, and retailers (including Amazon). This Privacy Policy does not apply to those third-party sites or services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. For third-party services we use to operate our website (such as Google Analytics, Mediavine, PostHog, Cloudflare, Arcjet, Resend, Supabase, Twilio, Abstract API, Stripe, Redis, and Amazon Associates), see the Third-Party Services section above.

International Data Transfers

If you are located outside the United States, please note that we may transfer your information to and process it in the United States, where our servers are located and our service providers operate. By using our Service, you consent to such transfers.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• • Right to Know: What personal information we collect, use, disclose, and sell.
• • Right to Delete: Request deletion of personal information.
• • Right to Opt-Out: Opt-out of the sale of personal information. We do not sell personal information for money. Our display-advertising partner, Mediavine, may process data (for example cookies or device identifiers) to serve personalized ads, which may be considered a "share" under some privacy laws. You can limit personalized ads through your browser controls or by contacting us as described below.
• • Right to Non-Discrimination: Not be discriminated against for exercising privacy rights.

To exercise these rights, contact us at team@radiatorrepairhub.com (email, phone, or SMS — see Contact Information below). We will respond to your request within 30 days.

European Union Users (GDPR)

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including those listed in the "Your Privacy Rights" section above. Our lawful bases for processing your information include:

• • Consent: When you provide explicit consent.
• • Contract: When necessary for providing our services.
• • Legitimate Interest: For analytics, security, and service improvement.
• • Legal Obligation: When required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• • Update the "Last Updated" date at the top of this policy
• • Notify users of material changes via email (if we have your email address) or prominent website notice
• • For significant changes, provide 30 days' notice before the changes take effect

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will try to respond to inquiries within 30 days of receipt.